Refund policy
Shipping & Returns Policy
Shipping Policy
Delivery Time
We process and ship orders within 2 to 4 business days from the date of purchase. Delivery time may slightly vary depending on your location and product availability.
Shipping Coverage
We currently provide delivery services across all of Egypt. If you are outside our service area, please contact us to explore possible solutions.
Shipping Fees
Shipping fees are calculated at checkout based on the delivery location and order size. Any free or discounted shipping offers will be clearly displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and delivery details.
Return & Exchange Policy
Return Period
You may return a product within 14 days of receiving your order, provided that it is in its original condition, unused, and in its original packaging.
Return Conditions
The product must be unused and in its original condition
All tags, labels, and accessories must be included
The product must be returned in its original packaging
Proof of purchase must be provided (invoice or receipt)
Non-Returnable Items
Used or damaged products (not caused by shipping)
Products without original packaging
Items sold under final sale offers or marked as non-returnable
Special orders or customized bulk orders
Refund Processing
Once the returned item is received and inspected, you will be notified of the approval status. If approved, the refund will be processed to the original payment method within 7 to 10 business days.
Exchange Policy
Exchanges are subject to product availability. If you wish to exchange an item, please contact our support team first to confirm availability.
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please notify us within 48 hours of delivery. We will arrange a replacement or a full refund at no additional cost.
How to Initiate a Return
To request a return or exchange, please contact us at:
Kayan Store
Email: sales@kayanstore-eg.com
Phone: 01100394630
Address: Building 19, Al-Mariouteya – Faisal, Giza, Egypt
We appreciate your trust and strive to make your shopping experience with Kayan Store exceptional.
If you have any questions regarding our shipping and return policy, feel free to contact us at any time.
