Shipping & Returns
At Kayan Store, we aim to ensure a smooth, reliable, and customer-friendly shopping experience from checkout to delivery and beyond.
Shipping Policy
Delivery Time
We process and ship orders within 2 to 4 business days from the date of purchase. Shipping times may vary slightly depending on your location and the availability of the product.
Shipping Coverage
We currently deliver across Egypt. If you are outside our service area, please contact us to explore possible solutions.
Shipping Fees
Shipping charges are calculated at checkout based on your delivery location and order size. Any promotional offers for free or discounted shipping will be displayed.
Tracking Orders
Once your order is shipped, you will receive a confirmation email or SMS with your tracking number and delivery details.
Returns & Exchanges
Return Window
You may return your product within 14 days of receiving your order, provided the item is in its original condition, unused, and in its original packaging.
Eligible Returns
Returns are accepted under the following conditions:
– The item must be unused and in its original condition.
– All tags, labels, and accessories must be intact.
– Items must be returned with original packaging.
– Proof of purchase is required (invoice or receipt).
Non-Returnable Items
The following items cannot be returned:
– Used or damaged items (not due to shipping).
– Items returned without original packaging.
– Products marked as final sale or non-returnable.
– Custom orders or special bulk requests.
Refund Process
Once your return is received and inspected, we will notify you of the approval status. Approved returns will be refunded to the original payment method within 7–10 business days.
Exchange Policy
Exchanges are subject to product availability. If you wish to exchange an item, please contact our support team first to confirm availability.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.
How to Initiate a Return
To request a return or exchange, please contact us at:
Kayan Store
📧 Email: sales@kayanstore-eg.com
📞 Phone: 01100394630
📍 Address: Building 19, Maryouteya – Faisal, Giza, Egypt
We value your trust and strive to make your shopping experience with Kayan Store exceptional. If you have any questions about our Shipping & Returns Policy, feel free to reach out at any time.